This is a guide to the service called Spray Diary, reached through spraydiary.com and app.spraydiary.com. Follow the provider’s own pages for account access and support. If you meant the Northern Ireland government service, use the separate DAERA Online Services login guide.
Before you try to sign in
Prepare the account email, the business or property you expect to see and a short description of your task. For example, you may be trying to retrieve a previous application, complete a draft or prepare a customer handover. Keeping the task clear helps distinguish a sign-in problem from a diary-navigation question.
The provider describes Spray Diary as a web application accessed through a modern browser on a smartphone, tablet, laptop or desktop. Its technical guide says no software installation or particular hardware is required. The documented starting address is app.spraydiary.com.
Use that address or the provider’s Sign In link rather than typing credentials into an unfamiliar form. If your company normally uses another product with “spray diary” as a general description, compare the service name and domain with the organisation’s existing instructions before proceeding. This page’s password steps concern the named provider.
Sign in to an existing account
Open the provider’s login page, enter the account email and password in the labelled fields, then select Sign In. The page also links its pricing information and contact route. Those links help you remain within the provider’s service when seeking account information.
If a password manager offers several saved identities, compare the selected email with the account you intend to use. Check for an old employer’s address, an alternative business address or a typing error before attempting recovery. Keep passwords and security information out of office issue logs.
After reaching the service, check which business and property you are working with before opening or changing records. The setup guide distinguishes the business settings, locations and individual sites. A successful authentication is the start of the task; finding the intended farm and diary period is the next check.
If the login page remains in view, note the visible message and the stage reached. Avoid describing an unseen cause such as an account suspension or a broken server unless the provider has actually confirmed it. Give support the observed behaviour and the account identity needed to investigate.
Reset a forgotten password
Spray Diary’s forgotten-password guide gives this sequence: open the sign-in page, choose Forgot Password, enter your email and submit the request. Open the reset link sent to that email inbox and set a new password. The sign-in page provides the same recovery route.
Use the email belonging to the existing account. Before submitting, compare the spelling carefully, including the part after the @ sign. If several staff addresses exist, ask the person who arranged the account which address was registered. Do not put an unrelated colleague’s address into the reset form just to test whether it receives a message.
If the message is not visible, look in the mailbox folders available to you and confirm which inbox you checked. If you cannot access that mailbox, use the provider’s support route to explain the situation. Keep the reset message and any password out of a forwarded office conversation.
The provider’s published instructions do not give a guaranteed email-delivery time. Keep a note of when you requested the reset and describe the missing message accurately if you ask for help. A short issue record is more useful than repeated requests without knowing which address was entered.
Understand “user already exists”
The provider’s troubleshooting page says Spray Diary permits one account per email address. An email already associated with an account can therefore cause the existing-user message when registering or adding a user. Its guide provides a support route for other account-related scenarios.
If your purpose is to regain your usual diary, return to Sign In and use the recovery process for that existing email. If your purpose is a staff or business-access change, describe that to support. Keep recovery and the creation of a new identity as separate decisions.
Preserve the existing record access while the account question is resolved. The useful information for support is the account email, business involved, action attempted and exact message. Explain whether the message appeared during trial registration, adding a colleague or an ordinary login attempt. Do not treat deleting an account as a routine password-recovery step.
Check business settings after first access
The provider’s setup guide begins with Business Settings. It lists business details, chemical permit information, start of week, country, timezone and logo. These are software settings described by the provider; the presence of a permit field does not establish a UK qualification or renewal rule.
For a UK operation, review the country and timezone settings before relying on the displayed calendar. Compare the business identity with the organisation you intended to access. Keep any question about jurisdiction-specific product or record requirements separate from the account setup request.
The same guide distinguishes a location, representing the property with address details, from sites, which hold plant or variety, land size and planting information within that location. Operators, equipment and products are added through their own setup steps. Read the relevant guide before interpreting an empty list as missing historic diary entries.
Prepare names your team recognises. For example, an office field name and the contractor’s customer reference may describe the same place differently. Resolve the relationship in your working notes so the person entering an application can select the intended site without guessing.
Find an older spray record
The diary guide describes Week and Month views, a calendar picker, back/forward navigation and a Today control. It also describes filters for spray status, site and operator. Use those controls to reach the intended period and narrow the entries to the relevant work.
Start with the date or period you know, then inspect the active filters. If a record seems absent, widen one filter at a time and compare the site and operator names with the original job information. Keep a note of the combination used when a colleague needs to repeat the search.
The provider says the calendar can display the date and duration, location, operator, supervisor, status, target, products and associated sprayer. Its entry menu includes View/Edit and controls for changing status. Open the intended entry and compare its identity with the customer or field reference before making a change.
A scheduled job and a completed treatment serve different purposes in the provider’s workflow. Its first-entry guide explains that the entry’s role depends on spray status, while the diary guide names Scheduled, In Progress and Sprayed/Signed statuses. Preserve the distinction when answering an office request for completed work.
Create and save an entry using the documented route
The first-entry guide directs users to Spray Diary → View Diary, then the required period and New Entry. It instructs users to work down the form and select Save Changes to record the entry. Red asterisks mark fields the software requires; the provider also says further sections may be necessary for an organisation or regional requirement.
Keep your spray records in one place. Free to start.
Have the actual job note beside you while entering information. Confirm the site, date and product identity from that note. If part of the information is missing, ask the person who performed the work instead of converting a planned instruction into an assumed treatment fact.
The diary guide explains that New Entry uses the viewed period: in the current week it creates an entry for today, while a past or future week uses the first day of that selected week. The monthly view follows the same principle. Inspect the date in the form before saving an entry into an older period.
Use View/Edit to review the record after saving and compare the visible details with the source note. This is a practical checking exercise. The guide’s red asterisks describe the software form, so do not use them as a substitute for the separate requirements relevant to your GB or NI operation.
Route the problem to provider support
| What you observe | Provider route or useful detail |
|---|---|
| Forgotten password | Forgot Password from the login screen |
| Existing-email message | Existing-user guide and account support |
| Login succeeds but the period looks empty | Calendar period, site, operator and status filters |
| Record opens under an unexpected property | Confirm business, location and site before editing |
| Unresolved account problem | Provider support or contact form with the exact message |
The help page links the provider’s help centre and contact form. Its dedicated support guide supplies contact methods and identifies its telephone contact as Australian. Use the written provider contact route for an account enquiry rather than assuming this is a UK government helpdesk.
Prepare a concise support message containing the account email, device category, browser, attempted task and point at which progress stopped. Describe whether authentication failed or the expected record was missing after access. Include the relevant diary period and site if the problem concerns retrieval. Send credentials only through the actual sign-in or recovery flow, not in the support message.
If a colleague needs to continue the work, hand over the issue reference, provider response and remaining task. Keep any customer-record question attached to the relevant job. This makes it clear whether the outstanding action is account recovery, finding an entry, correcting information or supplying a customer copy.
Continue with the right record-keeping task
For a customer handover, identify the actual application and the intended recipient before producing a copy. Keep the diary entry distinguishable from the instructions sent before spraying. The provider’s calendar guide offers both record editing and downloadable instructions; name your saved documents by their purpose.
Use contract-sprayer records for the responsibilities around a job handover. If you are choosing recording software rather than restoring an existing login, the spray log app guide provides a separate evaluation workflow. For organising application notes, continue with spray record keeping.
Use the entry menu for the intended job
The provider’s diary guide describes View/Edit, Copy & New, SMS Instructions, Download Instructions, Delete and status controls in the menu opened from an entry’s three-dot icon. Decide whether you need to inspect an existing record, prepare future instructions or create a separate entry before selecting an option.
Copy & New duplicates the selected entry’s information into a new entry. If you use it as the starting point for another job, review the copied location, products, equipment and timing against the new instruction. Retain the distinction between a convenient starting form and the facts of a second completed treatment. The provider describes the copying behaviour; the comparison is a practical review you perform on your own information.
Download Instructions produces a PDF summary of the current instructions or entry. Give the saved file a descriptive name identifying its job and purpose. If you need a historical record, open the underlying entry and establish its status before sending that summary onwards. Keep an office note of the version and recipient when clarification is still outstanding.
For SMS Instructions, the guide describes a link to a read-only view when the operator has a mobile number entered. Check which operator and job you selected before using the service. Treat a message about planned work as an instruction, then obtain the applicator’s actual information for the completed record.
Separate a calendar display issue from an account issue
The calendar can show or hide empty day slots through System Settings → Diary Options, according to the provider’s guide. A compact display therefore needs to be interpreted alongside the viewed week or month and the filters. Note those settings when asking a colleague to reproduce what you see.
If the dates look unexpected, compare the selected period, start-of-week preference and timezone with the business setup guide. Describe the discrepancy to support using the date you expected and the date displayed. Avoid changing historical application facts merely to make the screen resemble an office calendar.
For an orderly troubleshooting handover, write a short sequence of observations: address opened, sign-in result, business selected, calendar period and filter settings. Mark the first point where the observed result differs from the intended task. This gives support a reproducible description while keeping the actual password out of the discussion.
Before making edits during investigation, establish whether you are looking at a draft, scheduled instruction or completed job. If the problem only concerns visibility, use navigation and filters first. Keep the original job note available so that any later correction can be compared with the information supplied by the operator.
Write a focused account-recovery enquiry
Use a subject that identifies the problem, such as “Existing account: password reset email not received”. In the message, identify yourself through the account address and describe the sequence already attempted. Explain whether your mailbox is accessible, whether a reset request was submitted and whether a visible error appeared. The provider's contact form is linked from its support guidance.
For a business transition, mention the change of administrator, employment or trading responsibility that prompted the enquiry. Ask support to explain the appropriate access-transfer process. Keep historical records and account ownership distinguishable from the immediate request to regain entry; a password change does not describe the whole administrative handover.
For a missing diary entry, supply the expected application date, property, site and operator, together with the active display filters. Refer to a customer or job identifier where relevant. Explain whether a colleague can locate the entry using their authorised access, without requesting that they disclose their credentials. The calendar's documented filters and navigation give both parties a common vocabulary for investigating the issue.
When the provider replies, retain the ticket reference and agreed resolution. Update your internal instructions with the correct domain, account contact and remaining work. Keep confidential authentication material outside this shared troubleshooting note.